The customer may be annoyed or frustrated with your business. Act quickly to assist and resolve complaints by unhappy customers.
The customer may be annoyed or frustrated with your business. Act quickly to assist and resolve complaints by unhappy customers.
The customer may be annoyed or frustrated with your business. Act quickly to assist and resolve complaints by unhappy customers.
The customer may be annoyed or frustrated with your business. Act quickly to assist and resolve complaints by unhappy customers.
Great customer experience is the main goal of every business. Every call is important, and a smart communication platform provides your agents with the tools they need to make a first impression.
77%
56%
35%
The business landscape has changed dramatically over the past few years and as a result of new technologies, the customer’s behavior has shifted from focusing on traditional customer satisfaction metrics to creating a customer experience.
Discover how our Call Group Management solution can enable your customers to be automatically routed to the right agents/department, to handle their inquiry, anywhere in the world and according to their needs.
Providing your customer with a personalised service for each interaction with advanced IVR, auto reception, and a powerful, Dynamic Call Queues system to help you stay competitive and informed.
Make Informed Decisions and uncover Real-Time Conversation Insights. Use data to improve your business performance and streamline your customer experience journey.
Our Analytics are real time, meaning you can make decisions in real time. Analyse data fora specific group of employees to better understand of business and staffing needs.
Get a snapshot of call activity for your entire organisation, by displaying business-critical information to increase transparency and empower decision-making
Built on resilient infrastructure, our platform enables you to operate a Call Centre without geographical boundaries, whether you are Melbourne, Singapore or India.
Raine & Horne wanted a system that provided reliability and the capability to understand potential sales opportunities. Delivering a truly differentiated customer experience by developing an emotional connection between the brand and the customer Raine & Horne were utilising an existing VoIP provider which had not been a reliable service[.....]
