Critical Information Summaries

Voicelytics One (As of 01/01/2018)

General

At the core, Voicelytics One is a VoIP service that allows you to make calls through your internet service, instead of a traditional phone line.

Requirements:

You will require a VoIP-enabled modem, router, and compatible handset to connect to our service. We can provide our recommended hardware or you buy the equipment directly from your preferred IT retailer.

A waiver of the Customer Service Guarantee is required for Voicelytics One.

Minimum Term:

We do not believe in minimum terms. No minimum term applies for Voicelytics One however you are required to pay the first Billing Cycle in full.You should note that if you subscribe to any of our Rental Handsets, you will be required to pay out the handset in full. Refer to our HaaS CriticalInformation Summary for details.

Information About Pricing:

The pricing structure below is based on one user:

Voicelytics One Information Summary

Between Voicelytic’s One Accounts Free

Upgrade to the Unlimited Call Pack $30 per month

Voicelytics One – Standard Inclusions

• Voicelytics Analytics Suite
• Missed Call Management and Tracking
• Insight and Business Performance Analysis
• Real-Time/Live Call Dashboards
• No Engaged Dial-tones
• Work from the Office (or from your Garage)
  
• Free calls between ‘Voicelytics One’ users
  

Other Freebies other provides call ‘Upgrades’

• Unlimited Call Queuing
• Call Transfer
• Sequential Ring
• Voicemail to Email
• Call Forwarding
• Call Conferencing
  

Other Fees:

Onboarding Levy – A $599 once-off per Business Account. What services are provided as part of the onboarding Levy:

• Internal Administration fees related to setting up your account
• Unlimited on-site consultation with your business to get you started, where we send our professional experts to meet you face to face
• Network Equipment installation (if you purchase from our approved QoS equipment list)
• Liaising directly with your Internet Service provider during the onboarding process for technical matters

Porting Fee – This is the fee involved when transferring your number over to us from an existing service. Depending on the complexity, the feemay vary. We will advise you of the cost and category prior to initiating the transfer. Porting Fees starts from $99 per number.

Other Information:

billing

Our plans are invoiced Monthly. Depending on when your new service is activated, you will also see some part month charges on your first bill.Part Month charges cover the days your service is activated until the first day of your next billing period. Example (you sign up on the 24th Jun):

Information Access:

Customers can access their Invoices, update the details, update payment information from https://voicelyticsportal.xuilt.com.au. When you firstjoin us, you should receive a welcome email containing details on how to access the portal. If you did not receive this, get in touch with yourRelationship Manager or Sales consultant.

Customer Service and Support:

Log a ticket through our support page, alternative via 1300 598 427 (option 2) during our Business Hours. Our Business hours are between8:30AM and 6:00PM, Monday to Friday, AEST, except on Australian Public Holidays.